Virtual Items & In‑App Purchases Policy

1) Scope

This policy explains optional purchases of virtual items (e.g., virtual coins, chips, boosts, cosmetics, or similar digital content) offered through velvetyetiroom.com and our apps/games (the “Services”).

2) What you are buying

• Virtual items are licensed, not sold, and are provided for use only within the Services.
• Virtual items have no real‑world monetary value, are not property, and cannot be redeemed or exchanged for cash, prizes, gift cards, or other real‑world items.
• Virtual items are non-transferable and may not be resold.

3) Pricing, availability, and taxes

• Prices, packages, and availability may vary by device, platform, and location and may change at any time. Any change will apply prospectively to future purchases.
• Where applicable, sales tax may be added at checkout by the platform/store.
• Promotions or bonuses (if offered) may have additional terms and may be modified or discontinued.

4) How purchases are processed

Purchases may be processed by third‑party platforms (e.g., Apple App Store, Google Play, or other authorized payment providers). Your payment method and billing are handled by the platform/provider under their terms.

5) No gambling; no cash-out

Virtual items are for entertainment and in‑service functionality only. We do not offer cash‑out, real‑money wagering, or prize redemption through virtual items.

6) Refunds and cancellations

• All purchases are final and non‑refundable except where required by applicable law or the applicable platform’s refund policy.
• If your purchase was made through a third‑party app store, request refunds and manage subscriptions (if any) directly through that store.
• If you believe a purchase was unauthorized or not delivered, contact us with the account identifier, purchase date, and receipt/transaction ID.

7) Account rules and parental controls

• You are responsible for maintaining control of your account and device. Enable password protection/biometric approvals and platform parental controls where available.
• We may restrict, remove, or adjust virtual items if required to enforce our terms, prevent fraud, or correct errors.

8) Changes to this policy

We may update this policy from time to time. The “Effective date” above indicates when it was last revised.